Returns & Refund


If you change your mind, our free and easy returns policy makes it easy to refund your item – hassle free. Just make sure your Lerins are in saleable condition and in their original packaging. Any shoes must be unworn and in a resalable condition. No refund will be processed for items that are returned incomplete or soiled. Ensure you’re within the 28 day return period, fill out the return form enclosed in your package.

How to make a return

Please use the original packaging to return the shoes and fill the form that came with your order.

You will find a Royal Mail pre-paid label enclosed in your shoe box that can be used to return the merchandise. Simply affix the label to your package and drop it to your nearest Royal Mail post office.


Once your returned item has reached us, we will issue the refund to the original payment and send you a confirmation email. Please allow up to 10 days to receive and process your return.